Privacy Policy

Effective Date: August 5, 2025

At Spotek, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

1. Who We Are

Spotek is an eCommerce platform offering stylish and durable work shoes across the Middle East and African continents. This website is operated by Spotek, based in Dubai, UAE.

2. Information We Collect

When you interact with our website (e.g., by placing an order or filling out a contact form), we may collect the following personal information:

  • Business name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order history and preferences

  • Any other data you voluntarily provide

We do not store payment card information. All payments are securely processed through trusted third-party payment gateways commonly used in the UAE (e.g., Tap Payments, PayTabs, Stripe, or Cash on Delivery).

3. How We Use Your Information

We use the data we collect to:

  • Process your orders and deliver products

  • Communicate with you about your orders or support enquiries

  • Send updates, offers, or marketing messages 

  • Improve our services, website experience, and customer support

  • Legal obligations and regulation of UAE

  • Feedback per quality of service

4. Technical terms

We may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve our website. Cookies are small files stored on your browser to remember preferences or analyze traffic.

You can disable cookies through your browser settings.

5. Data Storage and Retention

We retain customer data:

  • As long as necessary to fulfill the purpose it was collected for

  • As long as your account is active

  • Or as required by Legal , Tax or Accounting obligations

You can request deletion of your personal data at any time (see Section 7).

6. Sharing Your Data

We do not sell or rent your personal data. We may share data only with:

  • Payment processors and logistics partners (to complete orders)

  • Legal or regulatory authorities if required by law

All third parties are required to handle your data in accordance with this policy.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of receiving marketing communications

  • Withdraw consent where applicable

To make a request, email us at: info@spotek.co

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

📧 Email: info@spotek.co
📞 Phone: +971 50 243 6810